Privacy policy

PDFGuideMaster operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PDFGuideMaster is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

 

  • Contact details including your name, address, billing address, phone number, and email address.

  • Financial information including payment card details, transaction details, form of payment, payment confirmations, and related billing data.

  • Account information including preferences, settings, and communication history.

  • Transaction information including the digital products you view, put in your cart, purchase, or cancel, along with download timestamps.

  • Communications with us including the details and content you submit when sending a customer support inquiry.

  • Device information including details about your device, browser, network connection, IP address, and unique online identifiers.

  • Usage information including interactions with the Services, page response times, and navigation paths.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: when you browse the site, place an order, download digital files, or communicate with customer support.

  • Automatically through the Services: through the use of essential cookies, analytics scripts, and pixel tags.

  • From our service providers: including Shopify, payment providers, and tracking partners who collect and process data on our behalf.

How We Use Your Personal Information

Depending on your interactions with the site, we use your information for the following purposes:

  • Fulfilling Orders & Providing Digital Products: To process your payment, generate secure direct download links, send automated PDF delivery emails, manage billing, and maintain access records.

  • Marketing & Advertising: To deliver relevant online advertisements, evaluate ad campaigns, and send marketing communications if consent was granted.

  • Security & Fraud Prevention: To verify transactions, prevent unauthorized chargebacks, protect digital intellectual property, and secure our checkout infrastructure.

  • Customer Support: To resolve order inquiries, re-issue lost download links, and respond to technical questions.

  • Legal Compliance: To comply with tax, commercial, accounting, and consumer protection regulations.

Third-Party Services & Data Disclosure

We disclose personal information to trusted third-party providers strictly to maintain store functionality and marketing operations:

  • Shopify: Our store is hosted on Shopify, which processes transaction data, order information, and user sessions under strict data protection terms.

  • Payment Gateways (Shopify Payments / Stripe, PayPal): Payment data is directly transmitted to and processed by certified payment processors to execute secure transactions.

  • Meta Pixel & Conversions API (Meta Platforms Ireland Ltd.): We use Meta tracking technologies to measure advertising performance, optimize ad campaigns, and deliver relevant promotions. Data transfers to Meta Platforms, Inc. in the United States are governed by EU Standard Contractual Clauses (SCCs).

  • Judge.me (Judge.me LLC): Used to gather and display verified product feedback and reviews from customers.

  • Digital Fulfillment Tools: Automated download apps integrated into Shopify to deliver downloadable guides and file assets immediately upon payment confirmation.

Cookies and Tracking Technologies

We use functional cookies to run the shopping cart and checkout process, as well as analytics and advertising cookies (such as Meta Pixel) to evaluate website traffic. You can adjust your browser settings or use on-site cookie controls to manage or decline non-essential cookies.

International Data Transfers

When data is transferred outside the European Economic Area (EEA) or the United Kingdom, we rely on established transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) and adequacy decisions, to ensure appropriate data protection levels.

Your Rights Under GDPR (EEA and UK Users)

If you reside in the European Economic Area or the United Kingdom, you have the following rights regarding your personal data:

  • Right of Access (Art. 15 GDPR): Request confirmation and a copy of the personal data we hold about you.

  • Right to Rectification (Art. 16 GDPR): Request corrections of inaccurate or incomplete data.

  • Right to Erasure (Art. 17 GDPR): Request deletion of your personal data, provided statutory retention periods do not apply.

  • Right to Restriction of Processing (Art. 18 GDPR): Request limits on how we process your information.

  • Right to Data Portability (Art. 20 GDPR): Receive your personal data in a structured, machine-readable format.

  • Right to Object (Art. 21 GDPR): Object to processing based on legitimate interests or direct marketing.

  • Right to Withdraw Consent (Art. 7(3) GDPR): Withdraw previously given consent at any time without affecting prior lawful processing.

You also have the right to lodge a complaint with a competent data protection supervisory authority in your jurisdiction.

Data Retention

We retain personal information only as long as necessary to provide our digital products, resolve disputes, maintain accounting and tax compliance, and protect our legal rights.

Contact & Data Controller

For the purposes of the General Data Protection Regulation (GDPR) and applicable data protection laws, the data controller responsible for your personal data is:

The data controller responsible for the processing of personal information is the operator of PDFGuideMaster. For identification details, please refer to our Legal Notice (Impressum). Contact: pdfguidemaster.help@gmail.com

To exercise your rights or ask questions regarding this Privacy Policy, contact us directly at the email address provided above.